NBA Taking on Survey Results with Thanks to All Survey Participants

Date: February 7, 2010

On Saturday, February 6, the entire staff of the National Bank of Anguilla Ltd dedicated personal time to hear a presentation of their most recent survey results, followed by a workshop to review the reports in full detail.

Mr. E Valentine Banks, Chief Executive Officer of National Bank, remarked, “In these challenging times, we know much is expected of us. We would like to express our gratitude to every customer who took the time to take our recent survey and to have shared their candor.” He continued, “We know we are not perfect, and this feedback keeps us focused on improvements where improvements are needed – while allowing us to acknowledge our staff when they are recognised in the surveys for giving their best service to customers, as well.”

The workshop began with an overview of the recent survey results by Ms. Melinda Goddard, principal of ClienTell Consulting, LLC, who assisted NBA in conducting and reporting their surveys. The staff then moved into work groups to read every comment and review ratings charts reported in the process. The surveys and reports also included feedback from employees and offshore Private Banking and Trust clients, in addition to the main survey taken by customers who live and bank in Anguilla.

The management and staff discussed ways they can continue to work to incorporate the suggestions and comments at both of their locations, as well as learn from input on NBA electronic banking services. “It can take time to revise, review and implement new procedures − and sometimes add needed resources,” said Ms Caroll Morton, NBA Manager of Retail Banking. She added, “We would also like to thank our customers for their patience and partnership, as we continue our efforts to address their feedback throughout the coming year.”

Results Of The 2009 Afa-Nba Inter-House Alhcs Football Tournament

The 2009 AFA-NBA sponsored ALHCS Inter-house Football Competition came to an end on Monday February 1, 2010 at the Ronald Webster Park. The closing ceremony followed immediately after the final match up between Purple House and Orange House in the Senior Boys category at 5:30 pm.

The proceedings were led by the General Secretary of the Anguilla Football Association, Mr. Damien Hughes; Brief remarks were heard from Mrs. Melsadis Fleming, the Deputy Principal of the Albena Lake Hodge Comprehensive School as well as Mrs. Deslyn Smith, the Market Research and Business Development Support Officer at the National Bank of Anguilla Ltd.

In this the fourth year of partnership between the National Bank of Anguilla Ltd and the Anguilla Football Association, the successful completion of the tournament remained at the forefront of both organization’s interest as they worked collectively as a team to ensure a successful and uneventful season. In her remarks, Mrs. Smith expressed sincere appreciation to the Anguilla Football Association on behalf of the Bank, for their tireless efforts invested into the tournament. She noted that “at NBA, the youths play a major role in the Bank’s culture and what it stands for as a community Bank.” She further stated, “to be given the opportunity to make a positive influence on the lives of the youths in the community has brought satisfaction and further motivation to NBA in its commitment to being so much more than banking, but a significant tool truly committed to the development of the Island.”

The overall standings resulted in Purple House emerging as back to back Champions in both the Junior and Senior Boys category while Maroon House also emerged as back to back Champions in the Female category. There were several outstanding players honored for their hard work and great sportsmanship such as Ms. Shakeela Romney of Pink House who won Best Defender and the Most Valuable Player in the female category. Best Goalkeeper went to Ester Ward of Pink House; Best Midfielder – Ms. Tamesha Richardson of Maroon House and Ms. Kennesha Xavier of Yellow House rounded off the category with the Best Striker award.

In the junior boys category, Calan Vanterpool of Pink House won the Best Goalkeeper award; Omari Carty of Purple House won Best Defender; Best Striker went to Alrique Rogers of Purple and Germaine Hughes of Purple House rounded off the category with Best Midfielder and the Most Valuable Player.

Amidst the domination of Purple House in the senior boys category arose Tristan Richardson of Orange House with the Best Striker award. Ricardo Romney awarded Best Goal Keeper; Damien Bailey, Best Defender, Germain Hughes, Best Midfielder and Sanio Richardson named the Most Valuable player, all representing Purple House.

The Board of Directors, Management and Staff of the National Bank of Anguilla Ltd, would like to extend congratulations to all the teams, teachers, coaches and supporters who made this tournament a success.